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WATCH DUTY FIRE APP FEATURE DESIGN

APP Design | UI/UX Design | Graphic Design

Inspired by Watch Duty, a real-time wildfire monitoring and emergency alert application, our redesigned app expands core disaster response functions with exclusive new features including a close emergency contact circle and a customizable go-bag checklist to enhance personal crisis preparedness.

Design Process

Initial Research

We began by researching and analyzing multiple existing applications and brand references, ranging from pet care services to Stone Island’s brand ecosystem. However, we found these topics had overly limited scope to support a complete, impactful project. We then pivoted our focus to the California wildfire crisis, and identified notable gaps and unmet needs within the existing wildfire safety app Watch Duty. This led us to define our core project scope: enhancing Watch Duty with targeted new features to better protect local residents during wildfire emergencies.

User Interview & Insight Gathering

We conducted one-on-one interviews with over 20 users based in California to understand their wildfire preparedness behaviors and pain points. Key findings included:

  • 15 out of 20 users had never downloaded any wildfire safety mobile application

  • 18 users lacked a pre-prepared emergency evacuation or shelter plan

  • 5 users did not have saved up-to-date emergency contact information for their household members

  • 16 users expressed major anxiety and uncertainty about their family’s safety during an active wildfire event

Interface Sketching & Design Iteration

Based on our user research conclusions, we moved into the design phase. We created hand-drawn wireframe sketches first, then built detailed Figma mockups to establish the full app architecture, layout logic, and user flow for our newly designed supplementary features.

Prototype & User Testing

We refined our full-function interactive mockups, then conducted live usability testing sessions with our target users. We walked testers through our new feature designs, collected direct feedback on usability, clarity, and real-world practicality, and iterated our design based on their input.

Final Introduction Video

In the final stage of the project, we finalized the complete webpage and interactive showcase, and produced a polished introduction and promotional video that demonstrates our upgraded app functions, design solutions, and real-life wildfire safety value.

Interview

Qualitative UX Research | Task-Based Usability Testing

Moving beyond simple yes-or-no questioning, our user research adopted a task-based usability testing approach. We invited over 20 participants to complete guided, 5-minute hands-on sessions directly within the Watch Duty app, assigning practical real-world tasks such as updating their residential location and walking through a wildfire emergency simulation drill. Throughout each session, we closely observed, tracked, and documented the full end-to-end user journey, noting pain points, points of confusion, unmet usability needs, and natural behavioural patterns as users navigated the platform.

Takeaways

User Confusion Under High Pressure

Most users became disoriented while interacting with the app, and doubted they could stay calm and complete critical steps during a real wildfire event.

Zero Fire Safety App Background

Several participants were complete first-time users, with no prior familiarity navigating any emergency or wildfire response platform.

UI Interface Doubt & Skepticism

A subset of users questioned the intuitiveness, clarity, and dependability of the application’s existing user interface design.

Unwillingness To Prepare For Evacuation

Many users chose not to conduct evacuation practice, because they did not feel personally at risk from nearby wildfire hazards.

NEW FEATURES

Define New Functionality
​We synthesized all findings from our user research to create purpose-built solutions that directly address every identified user pain point.
New Feature Suite
  • Onboarding: Streamlined first-time setup + instant wildfire event early warning system

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  • Close Circle: Personal safety group for fast emergency alert sharing with family & contacts

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  • Community Reporting: Crowdsourced, verified local wildfire situation updates

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  • Go-Bag Checklist: Pre-made customizable emergency evacuation supply checklist

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  • Evacuation Mode: Interactive guided evacuation practice and real emergency response guidance

​SECOND ROUND OF TESTING

We invited returning users to complete the identical set of core emergency tasks once again, this time interacting with our upgraded Watch Duty prototype. We gathered comprehensive qualitative and quantitative feedback on the updated experience:

Participants reported drastically reduced confusion and decision paralysis during high-pressure emergency scenario simulations

User confidence in their ability to respond calmly and effectively during an actual wildfire event increased significantly

All testers found the newly added Close Circle, Go-Bag Checklist, and Evacuation Mode features highly intuitive, purposeful, and critical for real-world disaster preparedness

Users with no prior wildfire app experience noted the streamlined onboarding flow dramatically lowered their learning curve and accessibility barriers

A large majority of participants stated they would now be far more willing to complete regular evacuation pre-drills and maintain proactive emergency planning

Final Result (Video)

© 2026 By Shixuan Chen.

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